Service Outcomes.
Delivered by Agents
+
Governed by You.
Agentic ServiceOps
Service Desk
Customer Support and Ticketing
Field Service Management
Tech Scheduling and Dispatch
IT Service Management
Internal IT Operations
Professional Services Automation
Project Delivery and Billing
The Architecture
ServiceOps Suite
OneSo ServiceDesk reimagines support operations through agentic collaboration. Agents triage, classify, and resolve routine tickets autonomously when confidence is high, or loop in human experts when nuance matters.
Intelligent Triage & Classification
Analyze sentiment, SLA risk, and historical patterns to route and prioritize tickets
Autonomous Resolution
Execute fixes for routine issues based on proven historical solutions
Human-in-the-Loop Escalation
Escalate security incidents, policy-sensitive requests, or multi-department issues to the right expert
Continuous Learning
Every human intervention becomes training data for future autonomy
OneSo FSM brings autonomous coordination and dispatch intelligence to field operations, optimizing schedules in real time while ensuring human oversight for safety, compliance, and customer exceptions.
Smart Scheduling & Optimization
Continuously optimize based on technician skills, location, inventory, and changing conditions
Predictive Operations
Predict delays, reroute assignments, and flag compliance risks before they impact service
Governed Autonomy
Involve dispatchers or field leads when safety protocols, regulatory checks, or exceptions arise
Continuous Improvement
Learn from each intervention to refine both models and decision thresholds
OneSo ITSM extends agentic intelligence to infrastructure and application operations, monitoring, detecting, and remediating issues with full transparency and human oversight for mission-critical decisions.
Predictive Monitoring
Detect anomalies and predict incidents before they impact users
Intelligent Correlation
Cross-correlate signals across monitoring tools, change logs, and ticket history
Transparent Remediation
Every remediation path is explainable, reversible, and aligned with governance policy
Human Approval
Pause for operator review when root cause is unclear or risk tolerance is low