Your Field Operations Are Disconnected.
Dispatch, scheduling, job tracking, and billing live in separate systems. Technicians can’t access customer context. Revenue leaks.
Kevin · Admin
Kevin · Admin
Kevin · Admin
Kevin · Admin
Why Disconnected Field Service Fails
Traditional field service software manages scheduling and invoicing separately. Dispatch happens in one system. Billing happens in another. Technicians work with incomplete information and customer context. The job fails. The invoice is late. The customer is frustrated.
The result: field service teams face four recurring breakdowns:
Technicians Arrive Unprepared
VoIP installation company dispatches a technician to set up phone systems for a new office. Scheduling system doesn’t sync with inventory or customer specifications. Tech arrives without the right hardware or configuration details. Installation stalls. Customer cancels.
One VoIP provider rescheduled 30% of new customer installations due to disconnected dispatch, inventory, and spec systems.
Jobs Fail on the First Visit
Solar installation crew schedules a rooftop panel install. Delivery logs show materials needed, but inventory system doesn’t connect to dispatch. Crew arrives missing critical components. Job can’t complete. Customer frustrated. Installation rescheduled weeks later.
First-visit failure rates climb. Customer confidence erodes. Repeat dispatch costs compound.
Revenue Sits Unbilled for Weeks
HVAC repair technician completes a job. Work order lives in one system. Invoice gets created in accounting software days later. Payment terms start from invoice date, not job completion date. Revenue recognition delayed 15–30 days.
Cash flow stalls. Margin pressure builds. Revenue that’s been earned sits uncollected.
Technician Utilization Collapses
Dispatch sends jobs without real-time visibility into technician workload or skill match. Best technicians get overloaded. Others sit idle. Customers have no way to track arrival times. Support gets flooded with ‘where’s my technician’ calls.
Team burnout. Customer frustration. Efficiency collapse across the entire field operation.
FSM360 Powers Your Entire Field Operation
FSM360 connects dispatch, scheduling, technician execution, and automatic billing into one intelligent workflow. Technicians arrive prepared with customer context and part inventory.
Jobs complete on first visit. Revenue is captured automatically the same day.
See FSM360 in action: intelligent dispatch, real-time field visibility, and automated billing working together.
Intelligent Field Operations
AI-powered intelligent dispatch and automation are woven into every stage of FSM360. Copilot analyzes skills, location, availability, parts inventory, and historical performance to recommend optimal assignments. Your dispatcher confirms every dispatch—human judgment always controls the decision. Intelligent automation (Autopilot) handles billing, status updates, and notifications. Together, they transform reactive firefighting into intelligent execution.
Kevin · Admin
Automate Field Operations
FSM360 manages the entire field operation lifecycle — installations, break-fix, preventive maintenance. Work orders created instantly with complete context from your billing system. End-to-end job tracking from creation to completion.
- Full lifecycle management: installations, break-fix, preventive maintenance
- Automated work order creation with customer context from billing system
- Flexible customer scheduling and appointment booking
- End-to-end job tracking from creation to completion
All job types managed in one system, start to finish.
Dispatch Smart
Copilot analyzes technician skills, location, availability, and parts inventory to recommend optimal assignment. You confirm or let Autopilot execute automatically. Real-time GPS tracking shows technician locations and arrival times.
- Copilot recommends optimal technician based on skills, location, and availability
- Autopilot option for fully automated dispatch execution
- Real-time GPS tracking of field technicians
- Workload balancing across the technician team
- Skill-based matching and performance history factored in
Right technician, right job, first time.
Kevin · Admin
Kevin · Admin
See the Customer
Every technician has complete customer context — billing status, service history, subscriptions, entitlements, account details. Native integration with OneBill BSS means service history and billing context travel with every job.
- Billing status, service history, and subscription details in every work order
- Native OneBill BSS integration — customer context travels with the job
- Entitlements and SLA tier visible before the technician arrives
- Installed assets and site access details on every account record
- Full account standing — payments, plan, and contract — in one view
Technicians arrive prepared. Job completion triggers billing automatically.
Manage Inventory and Scheduling
Multi-level inventory management across technician vans, warehouse stock, and job sites. Automatic parts reservation when jobs are created. Flexible customer scheduling lets customers book appointments that work for them.
- Real-time inventory visibility across technician, warehouse, and job-site levels
- Automatic parts reservation on job creation
- Customer-controlled appointment booking and scheduling
- Inventory alerts and stock management across locations
Right parts, right time. No missed jobs due to missing inventory.
Kevin · Admin
Empower Technicians
Mobile-first technician app with full job details, customer context, and real-time updates. Technicians stay connected without context-switching. Simple, intuitive, built for field work — not office desks.
- Mobile-first app designed for field conditions
- Full job details, customer context, and billing status on-device
- Real-time job status updates and customer notifications
- Offline capability for low-connectivity environments
Technicians focused on service delivery, not paperwork.
Track Everything
Real-time job status updates flow to customers automatically. AI-powered sentiment analysis captures customer feedback post-job — flagging issues before they escalate. Real-time dashboards show utilization, profitability, and SLA adherence.
- Real-time job status visibility for customers and operations
- AI-powered post-job sentiment analysis and feedback capture
- Dashboard visibility into utilization, profitability, and SLA adherence
- Early warning signals on dissatisfaction before escalation
Complete visibility. Real-time insights. Proactive optimization.
Kevin · Admin
Real Results from Real Customers
An MVNO’s field technicians handled device activations and SIM card swaps in the field. Scheduling, inventory, and customer provisioning specs lived in separate systems. Technicians showed up without the right devices or activation details. First-visit success rate was 58%. Revenue sat in ‘unbilled’ for weeks.
With FSM360: Work orders automatically populated with customer provisioning specs and required device inventory. Copilot optimized dispatch. Mobile app gave technicians everything they needed. Autopilot triggered invoicing on job completion — same day. First-visit success rate jumped to 87%. DSO dropped from 56 days to 26 days. Customer satisfaction improved 32%.
FSM360 Is Where Revenue Is Delivered in the Field.
Your sales team closes the job order. Your technicians execute it perfectly. FSM360 ensures revenue is captured the same day. Every field interaction moves money.
“Quote defined the revenue. Cash collected it. FSM360 delivers it — ensuring every field job captures revenue the same day it’s completed.”
EXPLORE THE COMPLETE CARE LAYER
Every support ticket includes billing context, subscription details, and churn risk scoring.
Real-time margin tracking, intelligent resource allocation, automated project billing.
Frequently Asked Questions
Frequently asked questions about Field Service Management (FSM), AI-powered dispatch, first-visit success, and same-day billing.
FSM360 uses machine learning to optimize technician dispatch. The AI (called Copilot) analyzes technician skills, location, availability, parts inventory, past performance, and job complexity to recommend the best assignment. Your dispatcher confirms every recommendation—AI assists but never decides alone. Result: right technician on first visit, equipped with everything needed, arriving on time. First-visit success rates typically improve 25-30%, and customer satisfaction increases significantly.
Traditional field service software manages scheduling and invoicing separately. FSM360 integrates intelligence throughout the entire workflow: AI dispatch (Copilot) assigns jobs optimally, real-time inventory tracking ensures technicians have parts, mobile-first apps keep technicians connected, and automated billing (Autopilot) triggers invoicing when jobs complete. The result: fewer rescheduled jobs, faster revenue capture, and happier customers who can track technician arrival in real-time.
FSM360’s intelligent automation (Autopilot) triggers the entire billing workflow automatically when a job completes: invoice generation, payment processing, and revenue recognition—same day. No manual invoicing. No billing delays. Native integration with Billing360 ensures revenue is captured correctly and quickly. Days Sales Outstanding (DSO) typically drops from 55+ days to 25-30 days.
FSM360 is the field operations pillar of the Care layer. It ensures service requests from sales are executed perfectly in the field and trigger automatic billing. Every work order connects to customer history, billing status, and subscription details so technicians arrive prepared and revenue is captured automatically.
FSM360 offers flexible pricing: per-technician (predictable cost for fixed teams) and usage-based (scale with job volume and AI features like Copilot dispatch and Autopilot billing). Both include mobile app, real-time GPS tracking, and native billing integration. Choose the model that fits your operation.
FSM360 works across industries that dispatch technicians to customer sites: Telecom/VoIP providers (installations, repairs, maintenance), Utilities (meter reads, service calls), HVAC/Plumbing contractors, Internet Service Providers, Managed Service Providers, and Equipment maintenance companies. Any field service business benefits from intelligent dispatch (Copilot), automatic inventory tracking, and same-day billing (Autopilot/Billing360).
FSM360 integrates natively with OneBill’s Billing360 for automatic invoicing. It also connects via REST API to external systems: accounting software (QuickBooks, Xero), CRMs, inventory management platforms, and ERP systems. FSM360 can pull customer specs, billing history, and subscription details from external billing systems—ensuring technicians have complete context before arriving at jobs. Custom integrations typically take 2-4 weeks.
Yes. FSM360 is API-first and can be deployed headless. Beyond our mobile-first technician app, you can: integrate dispatch logic into external systems, connect custom field service UIs, embed FSM360 capabilities into your own applications, build AI agent workflows that call FSM360 dispatch and billing APIs, and use FSM360 as a pure execution engine while building your own interfaces. This flexibility means FSM360 can adapt to your architecture—whether you use our app or build custom front-ends on top of FSM’s REST API.
Ready to Optimize Your Field Operations?
Connect dispatch, scheduling, technician execution, and automatic billing in one intelligent workflow. First-visit success. Same-day revenue capture. Zero billing delays.