SelfCare360™ | Customer Self-Service Portal
Empower Customers, Simplify Support
Why Choose OneBill?
30 Years of Experience + 15 Years of Business
Learn why OneBill is better Talk to an Expert
Enable users to effortlessly manage their accounts, adapt their subscriptions, and request support.
Connect the Customer Experience
Give customers the autonomy to manage their account through a user-friendly portal.
- Offer a white-labelled customer portal with your own branding and unique URL for a seamless customer experience.
- Enable users to update their account details and communication preferences.
- Provide visibility of invoice history and product usage.
Enhance Autonomy
Provide customers with the ability to manage their product subscriptions and pricing plans.
- Reveal product upgrade options within the portal.
- Allow customers to switch pricing plans and tailor their product experience.
- Grant purchase of add-ons, for an existing base subscription.
PROVEN SCALABLITY
Every day, we process 20,000,000+ transactions for one of the
largest government entities
in the world
Streamline Invoices & Payments
Simply billing management and payments.
- Facilitate the ability to view, download, and export invoices from the customer portal.
- Enable customers to add new credit card details for secure and seamless payments.
- Highlight outstanding invoices in the portal so that they can be settled on a timely basis.
Support Service Requests
Allow customers to track service issues.
- Permit customers to raise tickets for service issues directly from the portal.
- Assign tickets to the right business user for prompt resolution.
- Track ticket progress via the integrated service desk feature.
Integrate CRM Records
Bi-directionally connect to your CRM platform.
- Pull existing customer data via API.
- Push customer order information downstream, mapping to relevant data fields.
- Avoid data discrepancies within your tech stack.
OneBill’s flexible Open APIs enable real-time data integration and synchronization with existing systems and third party systems.
OneBill has been able to meet some of our unique needs that no other vendor was able to achieve.
— Christopher Spitler
Director NEC
Built into the Bigger Picture
SelfCare360™ is part of OneBill’s modular revenue operations suite — a flexible, sophisticated, and comprehensive platform that makes enabling users just one part of an integrated whole.
Simplify & Scale with OneBill
Cut costs, simplify operations, and scale revenue with a platform built for efficiency and adaptability.
Start maximizing your growth today!
Billing360™ Subscriber360™ CPQ360™ RevAssure360™ Churn360™ Workflow360™ Channel360™ ServiceDesk360™ RevRec360™ SelfCare360™ is Part of the Unified OneBill Suite
