Scalable Billing & Provisioning for High-Speed Fibre Growth
Operations Team
Lightning Broadband
The Customer
Lightning Broadband is one of Australia’s leading high-performance internet providers, delivering ultra-fast symmetrical fibre services with unlimited data and no lock-in contracts. Operating over the Lynham Networks fibre infrastructure, they provide speeds up to 5 Gbps, ensuring premium connectivity for homes, businesses, and multi-dwelling developments.
Serving customers in urban and regional communities, Lightning Broadband offers direct fibre connectivity (FTTB/FTTP), enterprise-grade VoIP solutions, flexible premium-speed plans, and local Australian-based customer support.
The Challenge
Lightning Broadband’s rapid growth outpaced their legacy systems, creating manual bottlenecks. To scale effectively, they needed a unified solution addressing four key areas:
- End-to-End Automation: Automating activations, relocations, and upgrades to ensure seamless provisioning.
- Complex Billing: Handling flexible pricing, discounts, and proration without revenue leakage.
- Channel Ecosystem: A platform to manage and sell through Retail Service Providers (RSPs).
- Enhanced Self-Service: A modern portal for customer orders, activations, and support tickets.
The Solution
Through implementing OneBill, Lightning Broadband was able to automate complex fibre-service activations, streamline billing for diverse residential and business plans, eliminate manual processes, and gain full visibility across their rapidly expanding network operations.
Enabled configuration of multi-speed fibre plans, add-ons, and dynamic discounts tailored to specific buildings and regions.
Automated recurring billing, proration, installation fees, and speed-change adjustments into accurate, consolidated invoices.
Provided a single system of record for every service lifecycle event: activations, suspensions, upgrades, and relocations.
Handled automated fulfillment, asset management (routers/IPs), and critical network actions like session restarts.
Facilitated a scalable partner ecosystem for Retail Service Providers (RSPs) and developers with automated settlements.
Delivered a dedicated end-customer portal for independent account management, payments, and shopping cart orders.
Outcomes & Impact
OneBill empowered Lightning Broadband to accelerate revenue cycles, reduce operational overhead, and deliver a seamless omnichannel experience.
- Enabled Accurate & Scalable Billing: Ensured precise invoices for diverse fibre-speed tiers and automated discount application.
- Reduced Time to Service Activation: Drastically reduced activation time post-purchase via end-to-end automation.
- Delivered Seamless Omnichannel Experience: Bridged digital self-service with agent support to maximize sales conversion.
- Enhanced Partner Engagement: Strengthened relationships with RSPs and developers through automated settlements and transparency.
Revenue Operations, Unified!
OneBill delivers a comprehensive and flexible quote-to-cash to customer care platform that streamlines revenue operations and accelerates business performance.
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