From Service Availability to Recurring Broadband Revenue
OneBill connects broadband qualification, plans, orders, provisioning, recurring and usage billing, payments and subscriber care for fibre, fixed-wireless and internet service providers.
What is ISP billing software?
ISP billing software manages broadband subscriber plans, recurring and usage charges, invoices, payments and account status. A connected ISP or WISP platform can also coordinate serviceability checks, order capture, provisioning, equipment, suspensions, partner operations and customer self-service with billing.
Broadband revenue depends on more than a monthly invoice
An ISP must know whether an address is serviceable, which plans are available, what equipment is required, when the service became active, which pricing applies and whether payment status should affect service.
Orders accepted before location qualification create failed installs, manual rework and billing records that never should have existed.
Installation or activation dates that do not match billing commencement create proration errors, credits and subscriber disputes.
Routers, antennas, installation charges and managed Wi-Fi should remain connected to the customer, order and billing record.
Upgrades, downgrades, relocations and suspensions need synchronized service, pricing and billing updates instead of manual corrections.
Partner pricing, private-branded experiences and reseller activity become difficult to reconcile when they live outside the billing workflow.
Subscribers should not need a support ticket just to pay an invoice, review services, change a payment method or request a plan change.
Connect the complete broadband service lifecycle
Qualify the location
Check address or location serviceability and return the appropriate plans before an order is accepted.
Configure plans and bundles
Create speed tiers, data allowances, equipment, installation, managed Wi-Fi, voice and add-ons with consumer, business and contract-specific pricing.
Capture and orchestrate the order
Accept direct, ecommerce, agent, reseller and wholesale orders and coordinate the fulfilment steps required by each service.
Provision and activate
Connect network workflows, equipment allocation and service activation with the commercial record and billing start date.
Bill and collect
Automate recurring, one-time, usage-based and hybrid charges, taxes, payments, dunning, restrictions and restoration.
Support the subscriber
Give subscribers access to invoices, payments, plan changes and support while service teams work from a connected account history.
Map one broadband order from serviceability to billing
Bring your current plan, installation, equipment and activation workflow. We’ll show how OneBill can connect the commercial and operational handoffs.
Billing models for fibre, broadband and fixed wireless
OneBill supports consumer, business and wholesale accounts without requiring each service or charge type to be billed in a separate system.
Keep provisioning and billing synchronized
OneBill uses connected workflows to coordinate the events around service delivery and revenue, so operational changes do not become downstream billing corrections.
One service event, one commercial record
Activation, equipment and billing commencement can move through the same governed workflow instead of being reconciled after the fact.
Subscriber and partner self-service
Reduce routine work by giving subscribers access to billing, payments and service requests while giving wholesale and reseller partners controlled access to their own customers, pricing and operational activity.
Subscriber experience
- View and pay invoices
- Manage payment methods
- Review active plans and services
- Request changes or support
- Track tickets and account status
Partner experience
- Private-branded portal
- Partner-specific catalogs
- Customer and service hierarchy
- Orders and account management
- Commission and settlement visibility
Broadband billing and provisioning, operating at scale
Lightning Broadband
OneBill enables Lightning Broadband to streamline onboarding, automate billing and manage complex subscription workflows with real-time data, APIs and flexible automation.
Covenant Telecom
Covenant Telecom selected OneBill for a turnkey OSS/BSS environment that could support wholesale and retail wireless services, including private-branded portals that allow wholesale customers to manage their own end-user customers.
See the Covenant Telecom broadband proof →One connected lifecycle
Lightning Broadband uses CPQ360, Billing360, Subscriber360, Workflow360, Channel360 and SelfCare360 to connect plan configuration, activations, billing, partner operations and subscriber self-service.
Explore OneBill telecom billing →Connect what was ordered and activated with what was billed and collected
Give finance and operations a consistent trail across subscriber, service, usage, invoice and payment events.
Identify active services without corresponding billing.
Review usage that failed validation or rating.
Track billing-run and payment exceptions.
Coordinate dunning with restrictions and restoration.
Produce finance and revenue reporting from connected billing results.
Why use a connected ISP/WISP platform?
Part of OneBill telecom billing
ISP and WISP billing is part of OneBill’s broader convergent telecom platform. Providers can combine broadband with voice, mobile, equipment and other recurring or usage-based services while maintaining one connected commercial and revenue history.
Explore OneBill telecom billing software →Location + offer
Determine serviceability, eligible plans, equipment and pricing before an order is committed.
Activate + bill
Coordinate provisioning, billing commencement, recurring and usage charges, payments and revenue controls.
Serve + retain
Carry service, billing and payment context into subscriber support, partner operations and ongoing account management.
Answers to common ISP and WISP billing questions
What is the difference between ISP billing software and accounting software?
ISP billing software manages subscriber plans, service status, recurring and usage charges, invoicing and payment workflows. Accounting software records the financial results. The two systems can integrate, but accounting software generally does not manage broadband service qualification, provisioning or subscriber lifecycle operations.
Can OneBill support both fibre and fixed-wireless providers?
Yes. OneBill can support recurring, usage-based and hybrid broadband offers across fibre, fixed wireless and other internet services. The network and provisioning integrations required by each provider should be confirmed during solution design.
Can installation and equipment charges appear on the subscriber invoice?
Yes. Providers can combine recurring service plans with installation, equipment, add-ons, discounts, usage and taxes on the same billing account and invoice.
Can OneBill coordinate payment status with service suspension?
OneBill supports dunning, restrictions, suspension, restoration and workflow automation. The exact network-control integration depends on the ISP or WISP environment.
Does OneBill support wholesale broadband and resellers?
Yes. OneBill supports wholesale accounts, multi-level partner hierarchies, private-branded portals, partner pricing, commissions and settlement workflows.
Does OneBill replace the network management system?
No. OneBill connects commercial, subscriber, billing and revenue workflows with network and provisioning systems. It does not replace the underlying broadband network-management infrastructure.
Connect Broadband Delivery With Recurring Revenue
See how OneBill can connect qualification, plans, orders, activation, billing, payments and subscriber care around one broadband service record.