“Lightning Broadband operates a rapidly expanding fibre network across Australia, serving residential, commercial, and developer ecosystems. OneBill enables us to streamline onboarding, automate billing, and manage complex subscription workflows with precision and scale. With real-time data, APIs, and flexible automation, we continue to support our customers with an exceptional connected experience.”
Lightning Broadband is one of Australia’s leading high-performance internet providers, delivering ultra-fast symmetrical fibre services with unlimited data and no lock-in contracts. Operating over the Lynham Networks fibre infrastructure, they provide speeds up to 5 Gbps, ensuring premium connectivity for homes, businesses, and multi-dwelling developments across urban and regional communities.
Lightning Broadband’s rapid growth severely outpaced their legacy systems, creating significant manual bottlenecks. To scale effectively, they needed a unified solution that could automate end-to-end activations, handle complex billing (including flexible pricing and proration without revenue leakage), manage a vast channel ecosystem of Retail Service Providers (RSPs), and deliver a modern self-service portal for customer orders and support tickets.
Through implementing OneBill, Lightning Broadband was able to automate complex fibre-service activations, streamline billing for diverse residential and business plans, eliminate manual processes entirely, and gain full visibility across their rapidly expanding network operations.
Enabled the seamless configuration of multi-speed fibre plans, add-ons, and dynamic discounts tailored to specific buildings and regional areas.
Automated recurring billing, complex proration, installation fees, and mid-cycle speed-change adjustments into accurate, consolidated invoices.
Provided a single system of record for every service lifecycle event, including activations, suspensions, upgrades, and relocations.
Handled automated hardware fulfillment, asset management (routers/IPs), and triggered critical network actions like session restarts.
Facilitated a highly scalable partner ecosystem for Retail Service Providers (RSPs) and property developers with automated settlements.
Delivered a dedicated end-customer portal for independent account management, secure payments, and intuitive shopping cart orders.
OneBill empowered Lightning Broadband to completely accelerate their revenue cycles, reduce operational overhead, and deliver a seamless omnichannel experience to their rapidly expanding customer base.
Enabled highly accurate, scalable billing by ensuring precise invoices for diverse fibre-speed tiers and automating complex discount applications.
Drastically reduced activation time post-purchase via end-to-end operational automation.
Bridged digital self-service with agent support to deliver a seamless omnichannel experience and maximize sales conversion rates.
Strengthened critical relationships with RSPs and developers through full transparency and automated financial settlements.
Revenue Operations, Unified! OneBill delivers a comprehensive and flexible quote-to-cash to customer care platform that streamlines revenue operations and accelerates business performance.