OneBill customer success

Scalable Billing & Provisioning for High-Speed Fibre Growth

CPQ360™Billing360™Subscriber360™Workflow360™Channel360™SelfCare360™
“Lightning Broadband operates a rapidly expanding fibre network across Australia, serving residential, commercial, and developer ecosystems. OneBill enables us to streamline onboarding, automate billing, and manage complex subscription workflows with precision and scale. With real-time data, APIs, and flexible automation, we continue to support our customers with an exceptional connected experience.”
Operations Team
Operations Team
Lightning Broadband
7xincrease in invoicing throughput in just six months
18xfaster activation and service provisioning
20+invoice currencies natively supported
1,300+partners and resellers supported through the channel
Customer

The Customer

This case study shows how Lightning Broadband used fibre billing automation to scale invoicing and service provisioning.

Lightning Broadband is one of Australia’s leading high-performance internet providers, delivering ultra-fast symmetrical fibre services with unlimited data and no lock-in contracts. Operating over the Lynham Networks fibre infrastructure, they provide speeds up to 5 Gbps, ensuring premium connectivity for homes, businesses, and multi-dwelling developments across urban and regional communities.

Challenge

The Challenge

Lightning Broadband’s rapid growth severely outpaced their legacy systems, creating significant manual bottlenecks. To scale effectively, they needed a unified solution that could automate end-to-end activations, handle complex billing (including flexible pricing and proration without revenue leakage), manage a vast channel ecosystem of Retail Service Providers (RSPs), and deliver a modern self-service portal for customer orders and support tickets.

The solution

How OneBill supported the transformation

Through implementing OneBill, Lightning Broadband was able to automate complex fibre-service activations, streamline billing for diverse residential and business plans, eliminate manual processes entirely, and gain full visibility across their rapidly expanding network operations.

Explore OneBill’s telecom billing capabilities.

CPQ360

Enabled the seamless configuration of multi-speed fibre plans, add-ons, and dynamic discounts tailored to specific buildings and regional areas.

Billing360

Automated recurring billing, complex proration, installation fees, and mid-cycle speed-change adjustments into accurate, consolidated invoices.

Subscriber360

Provided a single system of record for every service lifecycle event, including activations, suspensions, upgrades, and relocations.

Workflow360

Handled automated hardware fulfillment, asset management (routers/IPs), and triggered critical network actions like session restarts.

Channel360

Facilitated a highly scalable partner ecosystem for Retail Service Providers (RSPs) and property developers with automated settlements.

SelfCare360

Delivered a dedicated end-customer portal for independent account management, secure payments, and intuitive shopping cart orders.

Business impact

Outcomes & Impact

OneBill empowered Lightning Broadband to completely accelerate their revenue cycles, reduce operational overhead, and deliver a seamless omnichannel experience to their rapidly expanding customer base.

Enabled highly accurate, scalable billing by ensuring precise invoices for diverse fibre-speed tiers and automating complex discount applications.

Drastically reduced activation time post-purchase via end-to-end operational automation.

Bridged digital self-service with agent support to deliver a seamless omnichannel experience and maximize sales conversion rates.

Strengthened critical relationships with RSPs and developers through full transparency and automated financial settlements.

See what connected revenue operations could look like for your business.

Revenue Operations, Unified! OneBill delivers a comprehensive and flexible quote-to-cash to customer care platform that streamlines revenue operations and accelerates business performance.

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