The Customer
Jet Utilities, a subsidiary of Jet Industries, provides a highly diverse portfolio of services to their customers, encompassing submetering, utility services, commercial TV, high-speed internet, and business phone lines.
OneBill customer success
Consolidating Complex Utility and Telecom Billing to Accelerate Month-End Operations
Billing360™
“Because our business is so unique, we needed a robust billing solution to match, and OneBill really was that for us. The onboarding and integration process was an absolute dream, backed by an incredibly knowledgeable and responsive team. Now that the system is implemented, we’ve realized so many efficiencies on a daily basis. I can't say enough good things about their team and the wonderful solution they provide.”
Kindi King
General Manager | Jet Utilities~20hours per week saved on manual collections and data entry
~3days accelerated in the complex month-end billing cycle
~15%reduction in manual billing errors
~12%increase in packaged service adoption
The Challenge
Managing this vast mix of utility and telecom services created significant operational bottlenecks. Their wide range of services required a platform capable of handling highly varied and complex pricing models. Furthermore, manual processes made it difficult to accurately track customer usage and efficiently manage collections, leading to a severe cash flow drag. Finally, the manual application of complex telecom taxes across these diverse service lines introduced critical compliance risks and widespread operational inefficiencies.
The solution
How OneBill supported the transformation
Jet Utilities implemented OneBill to seamlessly support their complex charge types and automate their manual billing tasks across both their utility and telecom verticals.
Billing360
Enabled the seamless bundling of multiple diverse services into unique, flexible packages. It completely automated usage metering, rating, and complex telecom tax applications to drastically improve efficiency, while centralizing their subscriber management, reporting, and collections processes into a single, unified system.
Business impact
Outcomes & Impact
By replacing their fragmented, manual processes with OneBill, Jet Utilities realized massive daily efficiencies, enabling their team to focus on strategic growth instead of chasing payments.
Streamlined billing and collections through automated invoicing, payment processing, and dunning workflows.
Reduced manual billing errors by an estimated 15% through automated usage metering, rating, and precise telecom tax calculation across multiple service lines.
Accelerated the complex month-end billing cycle by an estimated 3 days by seamlessly consolidating utility, internet, TV, and voice service billing onto a unified platform.
Saved the billing team roughly 20 hours per week in manual collections and data entry while driving an estimated 12% increase in packaged service adoption through flexible bundling.
See what connected revenue operations could look like for your business.
Revenue Operations, Unified! OneBill delivers a comprehensive and flexible quote-to-cash to customer care platform that streamlines revenue operations and accelerates business performance.