“Personally having purchased, utilized, and been responsible for overall operations and cash flow at other companies in my career, some of which are very large, I find OneBill to be a refreshing answer to solving complex billing and revenue management, and reporting issues. Highly secure with simple access to high level and detailed reporting.”
101VOICE, a division of IT Management Corp., provides cloud-based communication solutions with a focus on Unified Communications as a Service (UCaaS). Since 2009, they have delivered highly reliable, tailored telephony platforms for modern enterprises, specializing in educational institutions, state and local governments, and healthcare organizations.
101VOICE struggled with an unintegrated CPQ and revenue management system, leading to a lack of personalized pricing, quoting, and bundling capabilities. These complex, disconnected quote-to-cash processes and manual operations across the revenue lifecycle caused severe inefficiencies and resulted in significant revenue leakage. Furthermore, their ability to scale was bottlenecked by a rigid system that left multi-level channel partners dissatisfied and unable to operate efficiently. Compounding these issues was a lack of actionable analytics and reporting, which hindered the executive team’s ability to make informed, data-driven revenue decisions.
To overcome these operational bottlenecks, 101VOICE deployed OneBill to completely overhaul their quote-to-cash ecosystem. By integrating advanced CPQ, automated billing, and robust partner management tools, they transformed a rigid, manual workflow into a highly scalable, automated revenue engine.
Enabled 101VOICE to configure complex pricing structures, personalized bundles, quotes, and contracts efficiently, significantly accelerating the sales cycle and eliminating manual entry errors.
Completely automated their usage-based billing and tax compliance, allowing the system to seamlessly generate convergent invoices that accurately combined one-time and recurring charges without human intervention.
Transformed partner operations by onboarding multi-level channel partners and empowering them with a fully white-labeled billing solution. This flexibility allowed partners to sell more effectively while the system automated real-time commissions and complex settlements.
Delivered a comprehensive 360-degree view of subscriber history, engagement metrics, and individual preferences, giving the team the tools needed to manage the entire subscription lifecycle from activation to renewal.
Empowered end-customers with a dedicated, intuitive portal that granted them full control over managing their subscriptions, processing payments securely, and tracking their usage in real time.
Drastically enhanced customer satisfaction by streamlining support operations, allowing the team to quickly resolve billing inquiries, manage support tickets, and maintain a high standard of service.
By implementing OneBill, 101VOICE successfully eliminated costly revenue leakage and modernized their entire billing infrastructure, resulting in massive operational savings, renewed partner confidence, and data-backed growth.
Met the needs of direct customers, sales partners, and agents through simplified yet sophisticated solutions.
Prevented revenue leakage of $120,000 and significantly improved process efficiency.
Enabled data-driven revenue management decisions with actionable analytics and reporting.
Revenue Operations, Unified! OneBill delivers a comprehensive and flexible quote-to-cash to customer care platform that streamlines revenue operations and accelerates business performance.