Software as a Service (SaaS)
Billing & Revenue Management Challenges
Licensing software on a subscription basis can be complex as you need the ability to scale varying product and pricing models for each unique customer arrangement.
Also, customers expect to experience the flexibility of having their product automatically activated and provisioned as soon as they subscribe. Therefore it is increasingly important to ensure that product fulfillment requires as little manual intervention as possible. Furthermore, it is vital to give customers the autonomy to manage and update their own subscription plans.
How OneBill Can Help
OneBill CPQ
(Configure-Price-Quote)
Product & Pricing Studio
Configure flexible subscription plans and multiple complex products with varying charge types (e.g. one time, variable, metered etc.). You can also create a variation on a product in a different currency and also assign a relevant tax code for a specific regional market.
OneBill CRM
(Customer Relationship Management)
Subscriber Management
Create, personalize, manage and update customer profiles and subscription plans. For example, you can easily add new products to their subscription, upgrade or downgrade subscriptions, automatically cancel/renew/pause plans and update payment methods.
OneBill CRM
(Customer Relationship Management)
Service Desk & Self-Care Portal
Raise tickets and record customer interactions and responses via multiple touchpoints. Empower your customers to control their subscription plans. Through a single interface, customers can update their account information themselves: change account profile information, contact info and add new payment. They can also view their invoices, pay and instantly download payment receipts.
OneBill SDP
(Service Delivery Platform)
Order Orchestration
Through a user friendly interface, define what tasks need to be completed before the system provisions and activates the service. You can configure workflows which essentially define the flow of operations for order fulfillment. Various types of tasks or subtasks can also be configured as part of a workflow definition.