Customer Relationship Management
Through OneBill’s Customer Relationship (CRM) component, you can efficiently manage your customers and their interactions through the end-to-end revenue generation experience.
Subscriber Management
Create, personalize, manage and update customer profiles and subscription plans. For example, you can easily add new products to their subscription, upgrade or downgrade subscriptions, automatically cancel/renew/pause plans and update payment methods.
Service Desk
Raise tickets and record customer interactions and responses via multiple touchpoints.
Self-Care Portal
Empower your customers to control their subscription plans. Through a single interface, customers can update their account information themselves: change account profile information, contact info and add new payment. They can also view their invoices, pay and instantly download payment receipts.
Storefront Shopping Cart
Customer point of purchase actions are made easy through our storefront shopping cart where they can easily view selected product and pricing options and be driven to subscribe and complete the checkout process.