Convergent Billing and OSS/BSS System for Cloud Call Center/CCaaS Providers

Convergent billing, usage rating & mediation, tax compliance, reconciliation, bundles & packages, collections & dunning, service orchestration & provisioning, and multi-tier channel management—all within one billing system.

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Trusted by high-growth enterprises across regions

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Everything you need to monetize your cloud call center/contact center as a service (CCaaS) offerings and support your retail and wholesale customers

Flexible pricing plans

Configure multiple complex products with varying charge types (e.g. one time, variable, metered etc.).
You can also create a variation on a product in a different currency and also assign a relevant tax code for a specific regional market.

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Quote-to-cash automation and beyond

Automate quoting with online approvals
Manage contract terms
Offer free trials, coupons, discounts, etc.
Offer bundles and packages
Taxation and accounting integrations
Billing reconciliation
Capture omni-channel orders
Automate collections and dunning

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Service orchestration and provisioning

Order management
Effortlessly connect with external systems
Orchestration workflows to fulfill services
Real-time service activation with provisioning and activation workflows
Automate various business processes using no-code workflows
Interact with downstream systems & handle failures
Seamless service termination

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Multi-tier channel partner management

OneBill enables you to bring your channel partners/ reseller into one billing ecosystem.
OneBill can be deployed to your partners and their partners as a fully white-labeled solution to sell hybrid versions of your catalog.
OneBill is the only billing solution that can handle real-time settlements for channel partners.

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Subscription lifecycle management

Create, personalize, manage and update customer profiles and subscription plans.
You can easily add new products to their subscription, upgrade or downgrade subscriptions, automatically cancel/renew/pause plans and update payment methods.

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Customer self-service portals

Through a single interface, customers can update their account information themselves: change account profile information, contact info and add new payment, view their invoices, pay and instantly download payment receipts.

Empower your customers to control their subscription plans.

Raise tickets and record customer interactions and responses via multiple touchpoints.

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