Billing & Revenue Management Challenges
In an age where customers are increasingly wanting on demand service and real-time support, it is vital to have the system in place to accurately manage these customer records and interactions. Furthermore, it is imperative that these support services are appropriately billed on an as-needs basis.
Moreover, it is vital for CCaaS businesses to provide their customers with the flexibility to pay for only the technology needed. This means that it is important to have the ability to scale various product and pricing models to suit these unique customer arrangements.
How OneBill Can Help
(Customer Relationship Management)
Create, personalize, manage and update customer profiles and subscription plans. For example, you can easily add new products to their subscription, upgrade or downgrade product plans, select to cancel or renew their plans automatically, pause their subscription, update & change payment methods with our multiple billing models payment gateways.
(Billing & Revenue Management)
Service Desk & Self-Care Portal
Raise tickets and record customer interactions and responses via multiple touchpoints. Empower your customers to control their subscription plans. Through a single interface, customers can update their account information themselves: change account profile information, contact info and add new payment. They can also view their invoices, pay and instantly download payment receipts.
Product & Pricing Studio
Configure multiple complex products with varying charge types (e.g. one time, variable, metered etc.). You can also create a variation on a product in a different currency and also assign a relevant tax code for a specific regional market.