“OneBill helped us to increase operational efficiency by 94%.”
This case study shows how Sage Network & Communications improved billing operational efficiency by 94%.
Sage Network & Communications provides business phone, networking, and cloud-data services, including Ethernet over copper and fiber, MPLS, VoIP, SIP trunking, and analog telephony. Its service mix required flexible product packaging, pricing, customer management, and usage-based billing capabilities.
Before OneBill, Sage spent a full week managing billing operations and many of the underlying processes were manual. The rigid legacy billing system limited customization and made it difficult to configure complex bundles, tailor pricing for different customer accounts, and ensure that usage data was captured accurately on each invoice. The manual workload also took time away from other areas of the business.
OneBill gave Sage a more flexible billing and customer-management environment. The team could configure complex product bundles, customize pricing, run invoices in parallel through automation, improve usage-rating accuracy, and use the customer-management capabilities to centralize customer interactions and maintain a single source of record.
Explore OneBill’s telecom billing capabilities.
Automated billing operations, supported parallel invoice runs, enabled flexible product bundles and pricing, and improved the accuracy of usage-based charges.
Replaced the role of the legacy OneBill CRM capability by centralizing customer records and interactions so the team could operate from a consistent customer view.
OneBill transformed Sage’s billing operation from a rigid, week-long manual process into a more flexible and automated workflow.
Increased billing operational efficiency by 94%.
Freed substantial time for the team to focus on other parts of the business and continued growth.
Enabled rapid changes to products, pricing, labels, and invoice presentation.
Improved billing consistency through automated invoice runs and accurate usage rating.
Revenue Operations, Unified! OneBill delivers a comprehensive and flexible quote-to-cash to customer care platform that streamlines revenue operations and accelerates business performance.