OneBill customer success

Orchestrating Tens of Millions of Communications Services with Low-Latency Automation

Workflow360™
“The platform is fully configurable, highly scalable, providing low-latency and robustness.”
Abhishek Mishra
Abhishek Mishra
Technology Consultant | Hewlett Packard Enterprise (HPE)
Tens of millions of communications-service delivery demands handled every day
10no-code orchestration workflows deployed
2.5+years of smooth workflow operation reported
Low-latency, configurable and scalable service orchestration
Customer

The Customer

This case study explains how HPE used service orchestration automation to manage communications-service requests at scale.

Hewlett Packard Enterprise (HPE) provides enterprise technology solutions spanning servers, storage, networking, software, cloud services, consulting, support, and related infrastructure capabilities. The customer story focuses on HPE’s communications-service delivery operations in India, where very high provisioning volumes demanded a more automated and scalable orchestration layer.

Challenge

The Challenge

HPE was managing significant volumes of communications-service delivery requests every day. The operating model created inefficiency, consumed valuable resource time, and contributed to a slower and less consistent experience for end users. The company needed an orchestration platform that could handle very high daily volumes with low latency, robustness, and flexible workflow configuration.

The solution

How OneBill supported the transformation

HPE implemented OneBill’s Process Orchestration and Provisioning capabilities to automate inbound and outbound service workflows. Ten no-code orchestration workflows were deployed, allowing the platform to process tens of millions of communications-service delivery demands each day while maintaining configurability, scale, and low-latency execution.

Explore OneBill’s workflow orchestration capabilities.

Workflow360

Automated high-volume communications-service orchestration and provisioning through configurable no-code workflows, reducing manual resource effort while supporting low-latency, scalable service delivery.

Business impact

Outcomes & Impact

OneBill gave HPE a stable automation layer for very high-volume communications-service delivery and reduced the operational burden of provisioning at scale.

Efficiently handled tens of millions of communications-service delivery demands across India every day.

Deployed 10 no-code orchestration workflows to automate inbound and outbound processes.

Supported workflows that HPE reported had been running smoothly for more than 2.5 years.

Reduced operational costs and supported a faster, more consistent customer experience.

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