OneBill customer success

Automating SIP Trunk and Phone Number Provisioning to Accelerate Time to Market

Workflow360™
“The platform is very flexible and was able to accommodate our unique requirements with ease.”
Sean Harris
Sean Harris
Director | Aatrox Communications
Automated DID and phone-number provisioning
Real-time emergency-service provisioning supported
SIP trunk provisioning automated
Faster time to market with fewer service-delivery errors
Customer

The Customer

This case study explains how Aatrox Communications improved SIP trunk provisioning and phone-number activation.

Aatrox Communications is an Australian-owned full-service SIP trunk provider serving businesses across Australia and New Zealand. The company specializes in connecting traditional telephony networks to internet-based communications for both small and large organizations.

Challenge

The Challenge

Aatrox offered a broad set of communications services and wanted to scale faster by reducing provisioning errors and shortening the time required to activate new services. Manual service delivery and activation created friction across phone-number, SIP-trunk, emergency-service, and porting workflows.

The solution

How OneBill supported the transformation

Aatrox implemented OneBill’s fulfillment orchestration and provisioning capabilities to automate the activation of DIDs and phone numbers, real-time emergency services, SIP trunks, and number-porting workflows. The platform was configured around Aatrox’s unique service-delivery requirements rather than forcing the company into a rigid standard process.

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Workflow360

Automated service fulfillment and provisioning for DIDs, phone numbers, E911 services, SIP trunks, and number-porting workflows, reducing manual effort and improving delivery consistency.

Business impact

Outcomes & Impact

OneBill gave Aatrox a more automated and flexible service-delivery process for its communications portfolio.

Significantly accelerated time to market for new communications services.

Reduced errors in the service-delivery and activation process.

Automated provisioning for phone numbers, SIP trunks, emergency services, and porting.

Supported Aatrox’s unique operational requirements without sacrificing flexibility.

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