Customer success story

Jet Utilities

Jet Utilities Logo
Company
Jet Utilities, Subsidiary of Jet Industries
Industry
Utilities and Telecom Service Provider

Products used

CPQ360

CPQ360

Configure, Price, and Quote

Subscriber360

Subscriber360

Subscription Management

Billing360

Billing360

Usage Metering, Billing & Invoicing, Payments & Collections

The Customer

Jet Utilities is a dynamic service provider combining multifamily utility solutions with a robust suite of telecommunications offerings—commercial television, high-speed internet, and business phone lines. This unique combination of services demands a billing platform capable of managing multiple pricing models, tax regulations, and complex usage tracking across verticals.

The Challenge

  • Jet Utilities offers a variety of services, including submetering, utility services, commercial TV, high-speed internet, and business phone lines.
  • This range of services required a billing platform capable of handling the complexities and varied pricing models of their diverse offerings.
  • Manual processes made it difficult to track customer usage, apply telecom taxes, and manage collections.

The Solution

  • Implemented OneBill, a platform that supports complex charge types and automates billing tasks.
  • Enabled Jet Utilities to bundle multiple services and offer unique packages.
  • Automated usage metering, billing, and tax application to improve efficiency.
  • Streamlined billing, subscriber management, collections, and reporting.
  • Allowed Jet Utilities to focus on growth instead of chasing payments.

The Benefit

Implementing OneBill revolutionized Jet Utilities’ billing operations. What once took hours of manual input and reconciliation is now handled automatically, freeing up internal teams to focus on customer service and innovation.

Learn How Jet Utilities Significantly Improved Their Operational Efficiency Using OneBill

  • 0:00 Could you tell us a bit about yourself and your role at Jet Utilities?
  • 0:08 What makes Jet Utilities different?
  • 0:24 There are a lot of choices for billing software out there, why did you choose OneBill?
  • 1:08 How did the implementation and onboarding process go?
  • 1:50 How would you describe your experience working with the OneBill team?
  • 2:22 Overall, can you point to any efficiency gains since implementing OneBill?
  • 2:41 What are the aspects of OneBill that have impressed you the most?
  • 3:04 Lastly, how has your experience been with the ongoing support from OneBill?