Media & Entertainment

Billing & Revenue Management Challenges

The Media and Entertainment industry is largely moving towards subscription based offers. Therefore it is becoming vital to be able to scale multiple subscription based models to suit customer’s unique needs. Furthermore, to keep customers engaged, businesses are needing the flexibility to offer promotions and discounts to entice them into subscription upgrades or add-ons.

Furthermore, customers are increasingly demanding that their services are instantly provisioned when they sign up to a service. Moreover, they want the autonomy to be able to manage and update their subscription plans on an as needs basis. Hence, automating the activation process and empowering customers to manage their own subscriptions is key to a winning service experience.

How OneBill Can Help

OneBill CPQ

(Configure-Price-Quote)

Product & Pricing Studio

Configure multiple complex subscription plans with varying charge types (e.g. one time, variable, metered etc.). You can also create a variation on a product in a different currency and also assign a relevant tax code for a specific regional market.

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OneBill CPQ

(Configure-Price-Quote)

Price Personalization

You can attract a potential customer prospect or entice an existing customer to upgrade their subscription by personalizing their product offer and setting up a limited period discount or unique promotional bundle.

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OneBill SDP

(Service Delivery Platform)

Workflow Engine

Define workflows and remove any form of manual intervention from the order fulfillment process. The order fulfillment process in the OneBill SDP will take the order through several stages as defined in the workflow (e.g. the service feasibility checking stage, reservation stage), in order to entirely provision and activate the service.

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OneBill SDP

(Service Delivery Platform)

Order Orchestration

Through a user friendly interface, define what tasks need to be completed before the system provisions and activates the service. You can configure workflows which essentially define the flow of operations for order fulfillment. Various types of tasks or subtasks can also be configured as part of a workflow definition.

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OneBill CRM

(Customer Relationship Management)

Subscriber Management

Create, personalize, manage and update customer profiles and subscription plans. For example, you can easily add new products to their subscription, upgrade or downgrade subscriptions, automatically cancel/renew/pause plans and update payment methods.

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OneBill CRM

(Customer Relationship Management)

Service Desk & Self-Care Portal

Raise tickets and record customer interactions and responses via multiple touchpoints. Empower your customers to control their subscription plans. Through a single interface, customers can update their account information themselves: change account profile information, contact info and add new payment. They can also view their invoices, pay and instantly download payment receipts.

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