PMO – Program Manager

Bengaluru, India, Full Time

Company: OneBill Software India Pvt Ltd
Job location: Bengaluru, Karnataka, India
Workplace policy: Work from Office
Employment type: Full-time
Experience: 10+ years
Industry: Cloud Based Billing Application (Saas)
Functional Area: Product
Reporting to: VP
Qualification: BE/ B.Tech/ M.Tech/ MCA degree in CSE or related field.

Responsibilities:

  • Work hand and glove with OneBill product support (Research & Resolution) team.
  • Ensure customer tickets are responded to on time.
  • Work with the Product Engineering team on open JIRA tickets.
  • Ensure proper ETAs are provided in customer tickets.
  • Ensure we are meeting to support SLAs 100%.
  • Keep OneBill E-staff informed on any critical customer situation.
  • Produce weekly management dashboard with various metrics.

Job Description

  • Establish/ implement a process to get customer feedback after resolving customer issues.
  • Help in getting appropriate customer reviews for G2/Capterra channels.
  • Work hand and glove with OneBill onboarding team.
  • Create/Maintain a detailed project plan for each onboarding project.
  • Call out customer dependencies in the project plan and follow up/escalate with customers, if
  • required.
  • Work with the Onboarding team to get the requirements documented and get customer sign-off.
  • Conduct bi-weekly project governance calls to review project status.
  • Produce weekly management dashboard with various metrics for each project in the onboarding
  • stage.
  • Coordinate knowledge transfer/ training to customers once the project is ready to go live.
  • Ensure smooth transition of project to the Support team once the project is live.
  • Able to work with multiple time zones.

Skills Required:

  • Strong analytical and problem-solving abilities.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to effectively manage multiple projects and priorities in a fast-paced environment.

Added Advantage:

  • Knowledge of telecom billing domain.


About Company: OneBill Software India Private Limited is an Innovation Center for OneBill Software, Inc. OneBill Software, Inc has developed OneBill which is one of the leading Revenue Monetization Platform. OneBill helps businesses to optimize the business process all the way from Product / Pricing setup to Billing / Invoicing and Payment capture. OneBill is headquartered in Santa Clara, CA and has clients all over the globe including USA, UK, Europe, Middle East, Africa, Australia and New Zealand. OneBill is an end-to-end subscription management, billing, & revenue management platform that powers the entire lead-to-revenue generation experience. OneBill was founded in 2009 to transform how businesses automate their billing and manage revenue operations. Our leadership teams are the key architects of Portal Software (now popularly known as Oracle BRM) and the industry veterans with over 10 decades of combined experience in building billing & revenue management solutions for the large enterprises across regions.
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To apply for this job email your details to hr@onebillsoftware.com