Webex by Cisco
Webex is a multi-functional desktop Video/Audio Conference call application

Webex by Cisco

Webex by Cisco is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars

Webex + OneBill

OneBill & Webx enables retail and wholesale service providers to offer Webex solutions to their customers and manage the entire subscription lifecycle, including billing, provisioning, and support.

Customer Provisioning via OneBill

  1. Service Providers will have the ability to provision Webex Customers from OneBill.
  2. Service Providers will have the ability to manage Webex Customer information through OneBill.
  3. Service Providers would be able to send Quotes to the Webex Customers through OneBill.
  4. Webex Customer will be provisioned when a OneBill Subscriber is created.

Customer Billing via OneBill

  1. When the Service Provider retrieves the billing report via the API, it will contain the individual details of each customer’s consumption.
  2. Transactions will be created for each customer within OneBill.
  3. The Service Provider could send invoices through OneBill.
  4. Payments can be collected from customers via OneBill.

Customer Provisioning via OneBill

Connecting Webex Account to OneBill

  1. Go to the Sys Admin -> Integration menu from the side navigation menu and click on the Third-Party Integrations tab.
  2. Choose Webex by Cisco – Wholesale, click the Connect button to start establishing a connection.
  3. Click the Connect button from the pop up.
  4. Provide the Webex Credentials.
  5. A Consent screen appears once the credentials are authenticated.
  6. Click on the Accept button to acknowledge the permissions requested from Webex.
  7. OneBill – Webex connection is established.

After Webex Account is connected to OneBill

  1. Go to Pricing -> Products, from the side navigation menu. 
  2. A product “WEBEX WS PRODUCT” and “PRICE PLAN FOR WEBEX WHOLESALE PRODUCT” price plan for webex is created.
  3. The created price plan will have Webex charges for “WEBEX_MEETINGS”, ”WEBEX_CALLING”, “COMMON_AREA_CALLING”, “WEBEX_VOICE”, “WEBEX_SUITE”.
  4. The price of the Webex packages can be modified by the admin.

Add Webex Customer from OneBill

  1. Go to Customer -> Subscribers from the side navigation menu.
  2. Click on the “Create Subscriber” button to create a subscriber.
  3. Click on the “Additional Fields” tab and click on the “Add Fields” button.
  4. Select the Customer External ID, Provisioning ID, Time Zone, and Packages from the list.
  5. Provide the information required for the Webex Customer and click the “Create Account” button.
  6. In the Partner Hub of Webex, a customer will be created.

Update Webex Customer from OneBill

  1. Goto Customer -> Subscribers, from the side navigation menu.
  2. Click on any Subscriber Account.
  3. Click the “Edit” button, change the subscriber information, and click the “Update Account” button.
  4. In the Partner Hub of Webex, a customer will be updated.

Customer Billing via OneBill

  1. The billing information of the Customers is retrieved by a scheduler on a daily basis.
  2. The transactions will be generated for each Subscriber based on their user consumption.
  3. Go to Customer -> Subscribers from the side navigation menu and select a Subscriber Account. Click on the Transactions tab. The Transactions can be viewed against the Bill Number.

Webex by Cisco User Provisioning from OneBill

  • Automate your user provisioning to activate, deactivate, and suspend the services using No-Code workflows
  • Charge your customers with one-time, recurring, usage-based, rule-based, or a combination of these pricing models

Connecting Webex Account to OneBill

  1. Goto Sys Admin -> Integration from the side navigation menu and click the Third-Party Integrations tab.
  2. Choose Webex by Cisco, click Connect button to start establishing a connection.
  3. Click the Connect button from the pop up.
  4. Provide the Webex Credentials.
  5. Once the credentials are authenticated, a Consent screen appears.
  6. Acknowledge the permissions requested from Webex by clicking on the Accept button.
  7. OneBill – Webex connection is established.

After Webex Account is connected to OneBill

  1. Goto Pricing -> Products, from the side navigation menu. A product “Webex User Product” and “STANDARD WEBEX USER” price plan for webex is created.
  2. The Webex price plan is configured with all the provisioning parameters needed for the integration.
  3. The Webex charges can be associated with the created price plan.
  4. Goto Pricing -> Services, a service “WEBEX USER for webex is created.

Add Webex User from OneBill

  1. Goto Customer -> Subscribers, from the side navigation menu.
  2. Create a Subscriber by clicking on the Create Subscriber button.
  3. Click on the Create Order button. Product Catalog will be loaded with all Product-Price Plans under each category.
  4. Choose the category as WEBEX, and choose Webex User Product.
  5. Choose a price plan from the Webex price plan list.
  6. Click on the Review button.
  7. From the Review page, click on the Webex product-price plan identifier (eg. Webex User Product / Standard Webex User) to configure the price plan.
  8. From the Dialog, fill the mandatory details to provision a user in Webex.
  9. Click on the Place Order button.
  10. A user is created in the Webex account.

Update Webex User from OneBill

  1. Goto Customer -> Subscribers, from the side navigation menu.
  2. Click on any Subscriber Account.
  3. From the Subscriber One View Page, Click on the Orders tab.
  4. Click on any Order. Review page with all purchased subscriptions will be displayed.
  5. From the Review page, click on the Webex product-price plan identifier (eg. Webex User Product / Standard Webex User) to configure the price plan.
  6. From the Dialog, modify the details of a user in Webex.
  7. Click on the Place Order button.
  8. A user is updated in the Webex account.

Remove Webex User from OneBill

  1. Goto Customer -> Subscribers, from the side navigation menu.
  2. Click on any Subscriber Account.
  3. Click on the Products Owned tab. The Subscription owned by the Subscriber will be displayed.
  4. Click on the gear icon and click Cancel. From the Cancel Subscription Dialog, choose the effective date and click the Confirmbutton.
  5. The subscription will be canceled in OneBill and the user associated with the Subscription will be removed from the Webex account.

Disable OneBill Webex Integration

  1. Goto Sys Admin -> Integration from the side navigation menu and click the Third-Party Integrations tab.
  2. Choose Webex by Cisco, click the Disconnect button. Click on Yes from the confirmation dialog.
  3. The OneBill Webex integration will be disabled.