Read frequently asked questions and answers on customer management.
Customer Management FAQs
- How do I define multiple addresses with a subscriber account?
- Can we delete or move transactions associated with a bundle?
- Can a user group order elements or display them sequentially in the invoice?
- Can the subscriber choose his own billing date?
- What is a shipping / service address?
- What is a billing address?
- How do I capture additional details about the subscriber?
- Does OneBill allows the customization or override of the product description at a subscriber level?
- We want to be able to associate DIDs and CDRs to subscriber accounts, what is the process to do so?
- I need to understand how OneBill pulls the CDR and the relationship with the numbers associated with the billing of the CDR.
- Is it possible to display the subscriber’s primary name?
- Is it possible to view customer documents from the OneView page?
