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    Customer Management

    Read frequently asked questions and answers, supported features of OneBill’s customer management module.

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    Written by OneBill Software
    Updated on January 7, 2022

    Read frequently asked questions and answers on customer management.

    • Customer Management FAQs

      • How do I define multiple addresses with a subscriber account?
      • Can we delete or move transactions associated with a bundle?
      • Can a user group order elements or display them sequentially in the invoice?
      • Can the subscriber choose his own billing date?
      • What is a shipping / service address?
      • What is a billing address?
      • How do I capture additional details about the subscriber?
      • Does OneBill allows the customization or override of the product description at a subscriber level?
      • We want to be able to associate DIDs and CDRs to subscriber accounts, what is the process to do so?
      • I need to understand how OneBill pulls the CDR and the relationship with the numbers associated with the billing of the CDR.
      • Is it possible to display the subscriber’s primary name?
      • Is it possible to view customer documents from the OneView page?

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