Sage Network & Communications
Customer Relationship Management
Billing & Revenue Management
Sage Network & Communications provides a complete suite of business phone solutions, business networking services, and cloud data services to drive business growth. They offer a broad range of solutions utilizing the latest technology in data and voice networking (Ethernet over Copper and Fiber MPLS), and voice services (VoIP, SIP Trunking, analog phone systems).
Challenges & Goals:
Prior to approaching OneBill, the team at Sage Network & Communications were spending a full week managing his billing operations.
“Most of the processes were manual and it greatly affected my ability to focus on other areas of the business. I also needed to have the peace of mind that the information presented to my customers was consistent and accurate.” – Rick Minyard, Owner and Co-Founder of Sage.
Their goals were to find a billing solution that:
- Could configure complex product bundles and customize pricing for various customer accounts
- Automate most of his billing operations
- Ensure that usage was captured accurately and appended to the relevant customer invoices
Through implementing the OneBill platform, Sage Network & Communications were able to configure complex product bundles, customize pricing plans, facilitate parallel invoice runs through automation and ensure usage rating accuracy.
OneBill also became a one-stop sales solution for Sage Network & Communications, as they were able to use the CRM module to manage all customer interactions and have one version of the truth from a records perspective.
In fact, OneBill helped Sage Network & Communications to increase their operational efficiency by 94%.