Customer success story

Sage Network & Communications

Sage Communication
Industry
VoIP
Location
Camarillo, California
Goals
Reduce heavily manual billing operational processes and improve invoicing accuracy.
Solution
Through Implementing OneBill’s Flex version of the platform, Sage Network & Communications saw their billing operational efficiency increase by 94%. They were able to configure complex product bundles, customize pricing plans, implement parallel invoice runs through automation and ensure usage rating accuracy.

Products used

CRM Service Desk

OneBill CRM

Customer Relationship Management

Accounts Receivable Reporting​

OneBill BRM

Billing & Revenue Management

Company Profile:

Sage Network & Communications provides a complete suite of business phone solutions, business networking services, and cloud data services to drive business growth. They offer a broad range of solutions utilizing the latest technology in data and voice networking (Ethernet over Copper and Fiber MPLS), and voice services (VoIP, SIP Trunking, analog phone systems).

Challenges & Goals:

Prior to approaching OneBill, the team at Sage Network & Communications were spending a full week managing his billing operations. 

“Most of the processes were manual and it greatly affected my ability to focus on other areas of the business. I also needed to have the peace of mind that the information presented to my customers was consistent and accurate.” – Rick Minyard, Owner and Co-Founder of Sage.

Their goals were to find a billing solution that:

  • Could configure complex product bundles and customize pricing for various customer accounts
  • Automate most of his billing operations
  • Ensure that usage was captured accurately and appended to the relevant customer invoices

Solution:

Through implementing the OneBill platform, Sage Network & Communications were able to configure complex product bundles, customize pricing plans, facilitate parallel invoice runs through automation and ensure usage rating accuracy. 

OneBill also became a one-stop sales solution for Sage Network & Communications, as they were able to use the CRM module to manage all customer interactions and have one version of the truth from a records perspective.

In fact, OneBill helped Sage Network & Communications to increase their operational efficiency by 94%.

“As a result, I’ve got far more time to concentrate on the other aspects of my business that allow us to continue our growth.”

Rick Minyard, Owner and Co-Founder of Sage.