Lynham Networks
- Industry
- Internet Services
- Market
- Australia
Products used
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CPQ360
Configure, Price, and Quote
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Subscriber360
Subscription Management
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Workflow360
No-Code Workflow Orchestration
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Channel360
Multi-Level Channel Partner Management
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Billing360
Billing & Invoicing, Payments, and Collections
The Customer
Lynham Networks is a leading wholesale provider of fiber optic internet services. They build and maintain the underlying fiber infrastructure, which is then leveraged by other businesses (Retail Service Providers – RSPs) to deliver internet to homes and businesses.
The Challenge
As the business was expanding, Lynham Networks recognized the need to better automate day-to-day operations, expand their wholesale network by onboarding more RSPs, and provide a more seamless onboarding and digital customer experience.
The Solution
Through implementing OneBill Lynham Networks was empowered to automate the customer sign-up process, expand to RSPs through Channel360, improve customer experience through an online shopping portal, expedite hardware provisioning, and offer flexible pricing and dynamic discounting.
CPQ360
- Service qualification process to display plans and hardware based on site (address properties)
- Flexible pricing and promotions setup: tax inclusive for retail, tax exclusive for business / wholesale, discount and promotional codes
- Hardware fulfilment process based on site properties and delivery mechanism
- Automatic addition of NDF SKU based on site / address properties
- Plan filtering for residential, business and wholesale customers
SubScriber360
- ISP-based customer buying journey (shopping portal) to choose hardware, plans and hardware delivery mechanism
- Hardware that could be selected based on address criteria
- Plans displayed based on the address properties
- Customer portal to help customer manage their account
Workflow360
- Service fulfilment integration for turning up Layer2, Layer3 services with Swoop, ADTRAN, JUNIPER, and Engenious network elements
Channel360
- Referral partner setup for developers to on-sell Lynham Networks services
- Wholesale billing enablement for RSPs
Billing360
- Determination of billing cycle based on service activation date
- Flexible invoice templates for residential versus business customers
- Local market taxation application
- Accounting syncomization to Xero for invoices, payments, and adjustments
- Flexible reporting based on various metrics
The Benefit
After using OneBill, Lynham Networks had the ability to launch and scale their business rapidly with an ability to more holistically manage their wholesale business, offer competitive pricing models to drive customer sign-up, and reduce time-to-market with an automated sign up to service delivery process.