“We needed a platform and partner that could work with us on a global scale.”
This case study explains how NEC used partner billing automation to support a global, multi-level channel ecosystem.
NEC Corporation is a global technology company focused on the integration of IT and network technologies. Its business spans enterprise and public-sector technology solutions, and the customer story centers on NEC’s need to support a global cloud-services go-to-market model with distributors, resellers, agents, and end customers.
NEC’s previous billing process was highly manual, creating inconsistencies and errors. At the same time, the company was launching a reseller-led program and needed a platform that could operate globally, support multiple levels of distributors and resellers, calculate commissions accurately, reward agents on time, and improve the experience for NEC sales teams, partners, agents, and end customers.
OneBill Enterprise was implemented to support NEC’s global billing and channel strategy. NEC established a multi-level hierarchy from NEC to distributors, resellers, and end customers, enabled partner access through single sign-on, used REST APIs to place orders with less manual intervention, generated tax and settlement reports from the platform, and automated payment reminders for delinquent customers.
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Structured NEC’s multi-level route to market across distributors, resellers, agents, and end customers, while supporting partner access, commissions, and settlement reporting.
Automated billing operations, payment reminders, tax reporting, reseller settlement reporting, and agent commission reporting, helping remove weeks of manual work from each billing cycle.
OneBill gave NEC a scalable billing and partner-operations foundation that aligned with its global go-to-market strategy.
Cut out weeks’ worth of manual intervention from every billing cycle through API integration and billing automation.
Enabled NEC to support distributors and resellers through a structured multi-level partner model.
Improved operational consistency with automated reporting, payment reminders, and commission workflows.
Supported unique business requirements that NEC said other vendors had not been able to meet.
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