Customer
The Customer
This case study shows how Logista Solutions used telecom billing automation to launch services without disrupting existing operations.
Logista Solutions provides IT management services that help enterprise IT teams reduce cost, improve operational efficiency, and support broader technology initiatives across the full technology-management lifecycle. As the business expanded its service portfolio, Logista wanted to add telecom services without creating new billing risk or forcing an immediate replacement of its existing systems.
Challenge
The Challenge
Logista needed to introduce telecom services while preserving its existing operating environment. The team had to calculate telecom taxes accurately, extract AT&T transaction data from the APEX portal, transform that data into customer invoices, and provide invoice information in formats customers could import directly into their own finance systems. They also wanted revenue-assurance controls to validate upstream AT&T charges and a migration path that would let them move additional services into the new billing platform gradually rather than through a disruptive cutover.
