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Have you read the tweet of an irate customer who when called to cancel New York Times subscription was put on hold for fifteen minutes - twice? You could be the victim of callous treatment of businesses that do not have proper means for a customer to unsubscribe. Read on to know the new laws that service providers need to follow to allow customers the rightto unsubscribe. Starting on July 01, 2018, the California law has made favorable provisions for customers considering canceling subscription. The new law allows the customers to cancel a subscription if they do not wish to continue. Customers who have opted for automatic renewal or continuous service offers online can now cancel the services online. The law is now a reality by California judiciary demanding the businesses to display a pre-written termination mail in noticeable and unambiguous terms that customers can use to request unsubscribe. Companies are now obliged to explain free trials clearly about the price to be charged after the trial. Companies also have to disclose how to cancel services before they pay. Making the law further customer friendly, businesses must provide subscribers to view his invoices and pay using an automated payment mechanism. Customers are now poised for big relief because they will no longer be victims of incessant calls to vague customer service lines only to be put on hold for many precious minutes just to cancel magazine subscriptions or movie streaming. This law applies to all companies in the US with paying customers in California, but generally applicable to customers worldwide for online services. All is well at the customers’ end with this law! Businesses or companies, on the other hand, do not have customer self-care portals that allow customers to simply log in and auto-renew or cancel their subscriptions. Pitiably true but many providers do not have an admin console even to cancel the services when customers request on hotlines. Processes are usually manual to disable the services in the back end. Call center costs to manage the subscription cancellation pile up for businesses. Having integrated billing and invoicing systems is a challenge looming large over business owners. OneBill has developed a Self-care portal for your businesses that can be customized to suit your particular requirements. Self-care provides an option for customers to download all usage transactions linked to a specific invoice, and also, view and manage all their subscriptions. With OneBill’s Self-care portal in place, companies can offer a richer customer experience and empower customers to manage their account, thereby cut down on customer grievances. Try OneBill and put the self-care in action

“Strive not to be a success, but rather to be of value.” Everyone wins awards these days-- “participation trophies” is what they call them. You know, for putting in the effort. But not everyone wins coveted awards like TMC’s Innovation Award and Unified Communications Product of the Year Award. And certainly, not everyone wins two in one year. Success doesn't happen overnight. Neither did OneBill Software. It took time, effort and a will to pursue greatness. OneBill is not a large company. We do not strive to grow quickly, at the expense of everything else. Instead, we identify what our customers want-- what their pain points are, what will help them be successful-- and then we create the ideal billing and subscription management system to help them achieve their goals. Here at OneBill we are constantly motivated to be better because of our customers. With that said, we are excited to announce that OneBill has not only won TMC's Internet Telephony Innovation Award for the year 2018, but also the Communications Solutions Product of the Year Award. These awards from TMC labs, a global integrated media company, recognizes exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months. “It gives me great pleasure to honor OneBill as a 2018 recipient of TMC’s Unified Communications Product of the Year Award for their innovative product,” said Rich Tehrani, CEO, TMC. “Our judges were very impressed with the ingenuity and excellence displayed by OneBill in their groundbreaking work on their Order-to-Cash system.” Businesses have been using disparate systems for their requirements such as Quoting, Customer Management, Professional Service Automation and Billing. OneBill’s cloud-based integrated Billing-As-A-Service platform, hosted on AWS, assists the billing and revenue management of emerging services, such as UCaaS, CCaaS, IoT, etc., to manage their business and operational needs. This includes Configure-Price-Quote (CPQ), Order Management, Customer Relationship Management (CRM), Billing & Invoicing, Taxation, Provisioning & Service Activation, and Reseller/Channel partner management.OneBill’s latest version portrays innovation in each of its functions—Billing/Invoicing, Price personalization, Metered Billing, Channel Management, Provisioning and Activation. “We are delighted to be recognized for our innovation in Order-to-Cash business process automation for Unified Communication service providers and named as UC product of the year by TMC,” says JK Chelladurai, Founder and CEO of OneBill. The engineers at OneBill explain this with an example of a typical UCaaS order which may consist of 1) DID ordering 2) Configuring hosted PBX platform and 3) Shipping a phone device to the customer’s premises. This order involves three different carriers— a SIP trunk provider, a softswitch provider, and a device distributor. OneBill decomposes the order, orchestrates the decomposed order elements across all the three carriers’ platform for provisioning and activation of the UCaaS service. The ultimate outcome of this integration is to produce one bill for all the services used to the end customer (the company name OneBill is inspired by this value offered to the customers). If your idea of an efficient subscription management system for your business is a solution that facilitates instant activation, supports auto-link to Billing, accepts payment based on usage, offers personalized pricing model, provides a seamless Channel Management System, generates a single bill and includes Taxation, OneBill is the perfect choice. Convinced to try our award-winning platform yet? Test drive the full version of OneBill here today!

Unified communication businesses are trying to create ultimate customer experiences by offering multiple brands of services to customers, dealing with processing the usage records, billing, invoicing, payments, activation, operations to name a few. Moreover, they do have many pain areas. We caught up with some of them, and to our surprise, they have been expecting us. Tax compliance: More than 50% of the business struggle with manual/semi-automated ways for computing tax for communication services like VoIP, wireless, hardware+communication service bundles, internet, satellite, cable or IoT combined services. Setting up taxation rules for source and destination-based services, intra/inter location regulations, taxation policies for different states, exemptions and inclusions, applying special rates for specific scenarios (for example: toll-free calls, emergency numbers) dealing with Universal Service Fund (USF) contributions and optimization for tax-returns filing - the list is endless. Product pricing and strategy: Businesses tend to keep their product pricing fixed (for example $30/per user/mo).  Taking one-size-fits-all approach towards product pricing fearing the need for an evolved billing platform ignores customers experience to offer services of what they need and how they need. Not to mention losing the competitive edge to other companies. Generate single invoice for multiple services: Businesses often struggle to combine their product offerings from various brands into a single bundle and generate one combined invoice to their end customer. No, we are not talking about those customers who are trying to use accounting software as a workaround (for example Quickbooks or Xero) to manually calculate charges, generate invoices through the tool and send it to customers manually via email. Furthermore, once the invoices were sent to customers, the ability to receive online and offline payments through payment gateways, or checks; reminding customers about invoice overdue, taking necessary actions based on organizational policies for overdue payments (like service suspension, applying late payment fees, downgrading the services automatically, etc) and trying to deal with these operations using semi-automated approach are some of the ground realities that UCaaS business deal with. Fulfilling services activation manually: Once the customers sign up for a service, fulfillment of the order or service activation and provisioning (service turn ON/OFF) needs to happen instantaneously. In most cases, businesses were handling order fulfillment manually giving an inferior experience to the end customers. Multiple isolated systems: Data sync between billing, invoicing, CRM, service desk, activation & provisioning systems, payment gateways and accounting systems is a nightmare and fragmented data versions across various software for the same customer. Integrating all of these systems and managing them to be in sync with billing and customer up to date information was a huge struggle. Sounds like a familiar challenge?  With the evolution of advanced billing and subscription management platforms like OneBill, these challenges can be the thing of the past.